Set New Password

1. Open the Set New Password page.
   How?

   1. On the Sign In page, click Forgot Password.
   2. On the Forgot Password page, enter your user Id.
   3. Click Submit.
   4. On the Answer Secret Questions page, provide answers to your secret questions.
   5. Click Save and proceed.
2. On the Set New Password page, ensure your email address is correct, or enter it if it isn't already displayed.
3. Enter your new password, and then enter it again to confirm it.
4. Click Save. A message displays stating that your password was changed successfully and an email was sent to your email account.
5. Click OK. The Sign In page appears.

You can change your password on the My Profile page.

1. To open the My Profile page, click the menu button, and then click My Profile.
2. To change your password, type your current password in the Current Password field.
3. Type your new password in the New Password field.
4. Re-type your password in the Confirm Password field.
5. Click Save.

1. On the Log in page click the Forgot Password link.
2. When prompted, enter the User ID received in your Welcome email and then click Submit.
3. Click OK on the Email Sent notification message. You will be redirected to the IAM Login page.
4. Check the email address associated with your IAM user account. You will receive an email to reset your password. The link provided in the email is valid for 3 minutes.
5. Click Reset your password.
6. A notification is sent to the Authy app. Alternatively, if you opted to receive text messages or voice calls, a text or phone call is sent to your phone with a code that you will need to enter to proceed.
7. If you do not respond to the Authy app notification within 10 seconds IAM displays a message saying, “We didn’t hear from you.” This is not an expiration message and you can continue to validate the code. If you did not receive a code, click the Try Again button to resend the code. Alternatively, you can click the Sign in another way button to log in using one of the following methods, the options available vary depending on whether you provided a secondary phone number:
   1. Mobile app notification – sends another notification to the Authy app
   2. Mobile app token – a code is displayed in the Authy app which can be entered in IAM to complete the login process
   3. Text message to primary number – a text message is sent to your primary number containing a code which can be entered in IAM to complete the login process
   4. Voice call to primary number – an automated voice phone call is sent to your primary phone number; the voice reads a code to be entered into IAM to complete the login process
   5. Text message to secondary number – a text message is sent to your secondary number containing a code which can be entered in IAM to complete the login process
   6. Voice call to primary number – an automated voice phone call is sent to your secondary phone number; the voice reads a code to be entered into IAM to complete the login process
      Note: If you fail to log in too many times using any of the methods, your account will be locked and must be unlocked by you IAM administrator before continuing.
8. If you selected the Mobile app token option, enter the seven-digit token on the Enter token from Authy app page, and then click Login.
9. If you selected the text message option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.
10. If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.
11. On the Answer Secret Questions page, enter the answers to your secret questions. The responses that you enter are masked for security purposes. Use caution to avoid typos, misspellings, etc.
12. Click Save and Proceed.
13. On the Set New Password page, enter and confirm your new password. The default password requirements set by Dayforce are that the password:
    1. a. Must be a minimum of 7 characters
    2. b. Must contain at least 3 of the following:
       1. Numbers
       2. Capital letters
       3. Lower-case letters
       4. Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
    3. Is case-sensitive
    4. Can't be the same as your previous 24 passwords
14. Click Save and Proceed.

15. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

If the user exists in IAM but has not completed the First Time User setup process, the user will be required to complete the First-Time User Process with MFA Top.

1. On the login page, enter the username and password.

2. On the Set Up Multifactor Authentication page, select SMS Text or Voice Call.

3. Click Next.

4. In the Primary Phone Number field, select the country code from the drop-down list.

5. In the next text box, enter the telephone number with no dashes or spaces.

6. In the Exten text box, enter an extension if needed.

7. If you want to include a secondary phone number, select the Include Secondary Phone Number option, and enter the secondary phone number.

8. Click Next.

9. To verify the phone number that you entered, a one-time code must be sent to the phone number you entered. Select how you would like to receive that code:

   1. Text Message – a text message is sent your phone

   2. Voice Call – a phone call is placed to your phone and an automated voice provides the code

10. On the next page, enter the code that you received. If you did not receive the code, click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code. In our example, we chose to receive the code by text message, so the link shown provides the option to Receive a code by voice call instead.

11. Click Next.

12. Click Continue.

This completes the setup of MFA. Users are directed to the IAM Home page or the landing page of the partner application.